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You may have a feeling that filing a consumer complaint in the United States may seem complicated, but in reality it is very simple. Here is a simple infographic on what steps you need to take if you want to file a consumer complaint in America.

american consumer complaint steps

Steps to File a Consumer Complaint Against a Company in United States

If you face any problem after you purchased an item or a service, you have the right to file a complain. Here are the steps to help you get started:-

  1. Collect all supporting documents, like sales receipts, warranties, contracts, and work orders from your purchase. Take a print out of all email messages or logs of any contact you may have had with the item or service seller.
  2. Contact the seller, preferably in writing. You may be able to solve the issues by contacting the customer care of the company . If this doesn’t help, you may contact a supervisor or manager. If this still fails, go higher up to the headquarters. Use this sample complaint letter (DOC, Download Word Reader) as an example.
  3. Contact third parties, if the seller still fails to fix your concerns. Go ahead and file a complaint with the local consumer protection offices or the state regulatory agency or licensing board that has jurisdiction over the seller. Notify the Better Business Bureau (BBB) in your area about your issue. The BBB tries to resolve your complaints against companies. Contact an appropriate federal agency. While these agencies may not resolve your problem, your complaint helps them investigate fraud. If the purchase was made online across international borders, you may also file a complaint with econsumer.gov.
  4. Seek legal assistance. If all the above options failed, you may seek to resolve your problem through legal system or through an alternative dispute programme, such as arbitration, conciliation, or mediation.

Some problems with sellers are the result of frauds and scams. If you believe that you have been the victim of a fraud, file a complaint to the correct government agency. Example: File telemarketing complaints with the Do Not Call Registry.

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